Refund Policy

This policy explains when refunds are available for payments made through Verixa.

Practitioner review fees

When you pay for a practitioner review, funds are held by Verixa until the review is delivered. You are eligible for a full refund if:

• No practitioner accepts the request within the matching window;
• The assigned practitioner misses the SLA deadline and the review is not delivered;
• The delivered review is materially incomplete or off-scope, as determined by Verixa support after review.

Once a review is accepted and delivered on time, fees are generally non-refundable, because the practitioner has performed the work. Practitioner payouts are released after delivery.

Subscription and platform fees

Subscription fees are billed in advance and are non-refundable for the current billing period. You can cancel at any time; cancellation takes effect at the end of the current period. Platform fees on transactions are non-refundable once a transaction has settled.

AI usage and credits

AI usage is metered and consumed in real time. Credits already consumed are non-refundable. Unused credits within an active plan remain available until the plan ends.

IP Proof Vault anchors

Anchoring fees cover network and processing costs. Successful anchors are non-refundable. If anchoring fails after all retries, the corresponding fee is refunded automatically.

How to request a refund

Email support@verixa.com from the account email address with the transaction reference and a description of the issue. We aim to respond within 5 business days. Approved refunds are returned to the original payment method, typically within 5–10 business days.

Chargebacks

Please contact us before initiating a chargeback. Chargebacks initiated without first contacting support may result in suspension of your account pending resolution.

Statutory rights

This policy does not affect any non-waivable statutory rights you may have under applicable consumer protection law in your jurisdiction.